Central Okanagan Food Bank Food Access Policy
Last Updated: March 1, 2026
The Central Okanagan Food Bank (COFB, “we”, “us”, “our”) is committed to ensuring that individuals and families experiencing food insecurity can access food assistance without financial barriers. This policy ensures that individuals and families experiencing food insecurity can always access our support without financial barriers.
The Central Okanagan Food Bank does not charge clients for food or essential services provided through our programs.
Clients accessing food assistance will not be required to:
- Pay fees or make purchases to receive food
- Provide monetary donations
- Participate in fundraising activities
- Provide services in exchange for food assistance
Access to food support will never be conditional on a financial, in-kind, or other contribution.
When does this Food Access Policy Apply?
This policy applies to all clients accessing any food assistance or essential support services provided by the Central Okanagan Food Bank, at each of our locations and through our community programs.
Some programs offered in partnership with community organizations may involve additional services or resources; however, access to food provided by the COFB will remain free of charge.
Where third-party programs operate alongside Central Okanagan Food Bank services, it will be made clear that participation is not required to receive food assistance.
Equal Access
The Central Okanagan Food Bank is committed to providing equitable access to food assistance.
Food and services will be provided without discrimination based on:
- Income level
- Race, ethnicity, or cultural background
- Religion or belief
- Gender identity or sexual orientation
- Age or family composition
- Citizenship or immigration status
- Disability or health status
All clients will be treated with dignity and respect.
Voluntary Donations
The Central Okanagan Food Bank relies on donations from the community to operate its programs.
While clients or members of the public may choose to make voluntary donations, these contributions must always be optional and separate from food access.
Staff and volunteers must ensure that:
- Clients are never asked or pressured to donate in order to receive food
- Donation opportunities are clearly identified as voluntary
- Food services are provided regardless of a person’s ability or willingness to contribute financially
Reporting Concerns
Clients who believe they have been asked to pay for food or who have concerns about access to services are encouraged to report the issue to staff or management.
Clients may also contact the Food Banks Canada Customer Experience Hotline operated by Food Banks Canada.
Phone: 1-877-280-0329
Email: feedback@foodbankscanada.ca
Complaints will be reviewed promptly and confidentially, as per our Complaints & Feedback Policy.
