Central Okanagan Food Bank Accessibility Policy
Last Updated: March 1, 2026
This policy is available in alternate formats (like large print) upon request.
The Central Okanagan Food Bank (“COFB”, “we”, “us”, “our”) is committed to providing an inclusive, respectful, and accessible environment for clients, staff, volunteers, and visitors.
This policy establishes the organization’s commitment to identifying and removing barriers so individuals with disabilities can access food bank services, programs, facilities, and information with dignity and independence.
The Central Okanagan Food Bank will make reasonable efforts to remove:
- Barriers caused due to Attitude
- Physical obstacles causing barriers
- Information or communication barriers
- Systemic barriers, when policies are not inclusive
- Barriers caused due to inaccessibility of Technology
- Sensory barriers
Accessibility will be considered in the planning and delivery of all services and programs.
When does this Accessibility Policy Apply?
This policy applies to:
- Clients accessing food bank services
- Volunteers
- Staff members
- Visitors and community partners
- Individuals interacting with the organization online or in person
Principles of Accessibility
This Accessibility Policy takes into account the Principles of Accessibility, as identified in the Accessible British Columbia Act, which are:
- Inclusion
- Adaptability
- Diversity
- Collaboration
- Self-determination
- Universal design
Likewise, the Central Okanagan Food Bank’s Accessibility Policy is guided by Our Values:
Respect and Dignity for All
We believe every person deserves respect and dignity, regardless of their circumstances. We honor each individual’s unique journey and ensure that our space is welcoming, with no shame in seeking help.
Community and Collective Problem-Solving
We are stronger together. We value the contributions of our community partners and stakeholders, working collaboratively to address challenges and find solutions.
Trust and Accountability
We deeply value the trust placed in us and hold ourselves to the highest standards of conduct. We are committed to transparency and accountability in all our actions.
Equitable Nutrition
We are dedicated to ensuring that everyone has access to nutritious food, regardless of their circumstances. We strive for a world where equitable access to healthy food is a reality for all.
Communication and Information Accessibility
The Central Okanagan Food Bank will strive to provide information in ways that are accessible to individuals with diverse needs and abilities.
This may include:
- Clear and simple language in written materials
- Providing assistance with forms or applications when requested
- Offering alternative communication methods where possible
- Ensuring website information is reasonably accessible
Staff and volunteers will make reasonable efforts to communicate with individuals in ways that take into account their individual support needs.
Physical Accessibility
Where possible, the COFB will work to ensure its facilities are accessible.
This may include:
- Accessible entrances and pathways
- Clear signage
- Accessible service areas where feasible
- Consideration of mobility needs in program delivery
The organization will make reasonable efforts to identify and remove physical barriers where possible.
Service Animals and Support Persons
Individuals with disabilities may be accompanied by:
Service Animals
Service animals are permitted in areas of the COFB open to the public unless restricted by health or safety regulations.
Support Persons
Individuals may be accompanied by a support person while accessing services.
The COFB will ensure that individuals using service animals or support persons are able to access services without discrimination.
Staff and Volunteer Awareness
Staff and volunteers will be encouraged to support accessibility by:
- Treating all individuals with dignity and respect
- Offering assistance when requested
- Being aware of potential accessibility barriers
- Supporting inclusive service delivery
Feedback and Accessibility Concerns
The COFB welcomes feedback on accessibility and encourages individuals to share concerns or suggestions.
Feedback may be provided:
In Person
At any Food Bank location
By Phone
250-763-7161
By Email
admin@cofoodbank.com
Through our Online Form
by clicking here
Accessibility concerns will be reviewed and addressed where possible.
Individuals may also contact the Food Banks Canada Customer Experience Hotline through Food Banks Canada if they feel their concern has not been addressed.
Phone: 1-877-280-0329
Email: feedback@foodbankscanada.ca
